Careers

HR at Arwen

At Arwen Tech, Human Resource plays a critical role in furthering business objectives, by leading change, fostering innovation and mobilizing talent to sustain the Company’s leading edge.

With creativity and initiative driving the management team, Arwen Tech is a powerhouse of expertise. Possessing unparalleled market knowledge, our dynamic team gauges and fulfils the requirements of customer’s business with precision. Working with team spirit, each member strives to achieve his/her highest potential through realization of our client company’s goals and objectives.

Human Resource policies at Arwentech help promote team players for their professional abilities, interpersonal skills and commitment. We strive to inculcat a work environment that rewards innovation, initiative and teamwork.

Recruitment and Selection

The strength of a Company is determined by its people. Our people are our most valuable asset. We recognize that the quality of our services is dependent on the combination of talent with technology.

We are committed to skill development and retention of our people. We strive to be the “Employer of Choice” offering competitive compensation, comprehensive benefits, and extensive growth opportunities. Above all team work and conducive work environment.

Arwen Tech strives to employ through its best judgment; the best qualified candidates while engaging in recruitment and selection practices that are in compliance with applicable employment laws. It is Arwen Tech’s policy to provide equal employment opportunities to all applicants and associates.

Training and Development

Arwen Tech recognizes the value of its team members and believes in the importance of skill enhancement. The human resource at Arwen Tech comprises of the finest blend of skill, expertise and talent. The present and future of Arwen Tech depends on the professional and personal development of our people. Training and development of employees results in superior expertise and skills which enables us to compete successfully.

Training programs and refresher courses are conducted on a regular basis for our staff to perform at their current job efficiently and prepare them for growth. Training programs are conducted both for new hires and the current employees.

Current Vacancies

 

Senior Network Engineer
Job Description

Role of Senior Network Engineer is to work full time across Pakistan, to support assist planning, design and implementation of an infrastructure that will support current needs and future expansion plans of integrating CISCO, Juniper and other products from Arwen’s product portfolio for Arwen’s clients across Pakistan.

Responsibilities
  • Actively participate in deployments across Pakistan.
  • Responsible for creating HLD (High Level Design) and LLD (Low Level Design).
  • Responsible of opening and handling JTAC and Cisco TAC cases.
  • Juniper products on Cisco configuration and Juniper Configuration tool.
  • Works with enterprise level architecture team to implement network configurations including subnet and VLAN implementation, VOIP telephony solutions, VPN tunneling, and wireless LAN implementation at various locations
  • Network Design, integration, optimization and migration.
  • Provide engineering support for troubleshooting
  • Provide problem resolution following connectivity problems, outages, or performance degradations in the network.
  • Work with team members to identify and resolve customer satisfaction issues related to integration.
  • Maintains network security and ensures compliance with security policies and procedures.
  • Any other task assigned by Management.
  • To be available 24/7 on mobile phone/ onsite support.
Experience & Education

Minimum 5 Years of progressive experience

ME, BE Preferably, Bachelors’ degree in Engineering.

Technical Certification

CCNP, CCNA, CCNA, JNCIA, JNCIP

Location

Islamabad

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Business Support Executive
Job Description

The position is responsible to provide assistance to business team and coordinating the administrative aspects of each project to ensure smooth execution.

Responsibilities
  • Coordinate with sub departments for ongoing and upcoming projects.
  • Coordinate with project coordination team members.
  • Responsible of opening and handling JTAC and Cisco TAC cases.
  • Maintain record of projects.
  • Good theorical understanding and good to have practical experience with routing protocols & switching technologies.
  • Must be able to work with end users, communicate clearly, and meet deadlines.
Experience & Education

Minimum of 2 Years of Progressive Experience or Fresh graduate

B.COM.

Technical Certification

N/R

Location

Lahore

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Systems and Infrastructure Engineer
Job Description

Role of System Engineer is to work full time across Pakistan, to support assist planning, design and implementation of Data Center infrastructure with a special focus on Storage, Compute, backup solution and Virtualization that will support current needs and future expansion plans of integrating products from Arwen’s product portfolio for Arwen’s clients across Pakistan.

Responsibilities
  • Actively participate in deployments across Pakistan.
  • Monitor existing systems to ensure structural integrity
  • Oversee the development and installation of new hardware and software
  • Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues
  • Ensure constant availability of technical resources
  • Provide technical direction to IT support staff
  • Design and implement security systems and redundant backups to maintain data safety
Experience & Education

Minimum 5 years of progressive experience.

BE or BCS.

Technical Certification

CCNP Data center & Any relevant certifications from Dell, Cisco or Lenovo, VMWARE, VCP, and backup solution

Location

Karachi

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Vendor Relations Manager
Job Description

The role is responsible for building and managing relationships with companies that supply products and services to his organization. An expert in building relationships.

Responsibilities
  • Manage vendors related services including, document preparation providers and other core service providers as well as the third-party title and vendors to Open-door
  • Establish standards and procedures for evaluating vendor performance
  • Monitor vendor compliance to Service Level Agreements and other contract requirements
  • Collect qualitative data from Business Leaders related to the vendor performance and relationship
  • Provide cost analysis data on vendor spend
  • Lead vendor performance reviews
  • Assist in the management of transaction level issues
  • Work with vendors to develop action plans
  • Evaluate vendor overall and highlight/escalate vendor risks
  • Evaluates vendor costs and champions cost savings initiatives with vendors
  • Vendor Operations/Communication
  • Central point of contact for roll-out of policy and process changes to vendors.
  • Central point of contact to keep vendors informed of volume forecasts
Experience & Education

Minimum 10 Years of progressive experience.

Master’s Degree in Business Admin. with a Techno/Commercial Background is preferred

Technical Certification

Technical knowledge is Preferred

Location

Karachi

Apply Now
Application Engineer
Job Description

The Application Engineers are responsible for designing, developing and implementing programs and applications as per customer needs.

Responsibilities
  • Develop Application to meet customer requirements
  • Coordinate with Sub departments for improvements on current applications
  • Identify current market trends to develop solutions
  • Closely coordinate with customers for their constructive feedbacks
  • Installation of new applications
Experience & Education

Minimum 5 Years of progressive experience.

BE, BCS

Technical Certification

Extensive knowledge in various programming languages (Java, C++, Python etc.)

Location

Karachi

Apply Now
Project Manager
Job Description

The project manager reports to the head of technology and shall be primary resource of the service line to ensure all aspects of the project including at a minimum, detailed work plans, task management, and resource management are accomplished. The Project Manager is dedicated full time to the Arwen Tech projects.

Responsibilities
  • Manage and coordinate the implementation of designated projects including; project definition and planning business process and systems implementation, performance measurement systems
  • Benchmarking, contract review, project facilitation and training. Administration all aspects of the subcontracting process.
  • Manages the project close out process to a successful completion.
  • Forecasts costs throughout project.
  • Prepare presentations on various to top management.
  • Manages projects, coast, schedule and billings. Provides the leadership required to guide the project team to success on large projects with little involvement from management.
  • Provides direction, oversees and works effectively with •Project Engineers/ Consultants and Project Coordinator.
  • Determines and prepares change orders for the clients.
  • Is able to assemble new project proposal during pre-sale/RFP stage
  • Technical Resource Management
  • Produce project management deliverables such as project status reports, risk analysis report, user acceptance test plans etc.
Experience & Education

Minimum 10 Years of progressive experience.

Bachelor’s Degree

Technical Certification

PMP from a Recognized inst.

Location

Karachi

Apply Now
CSR Officer
Job Description

Serves customers by providing product and service information and resolving product and service problems.

Responsibilities
  • Maintaining a positive attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Assist in Audit preparation
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Experience & Education

Minimum 2 Years of progressive experience.

Bachelor’s Degree

Technical Certification

N/R

Location

Karachi

Apply Now
Sr. Sales Account Manager
Job Description

The position is responsible for managing key accounts, maintaining a long term relationship with accounts and maximizing sales opportunities within them. Acquiring a thorough understanding of key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.

Responsibilities
  • Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • Acquiring a thorough understanding of key customer needs and requirements.
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
  • Maintain and grow current business in the assigned territory meeting or exceeding company objectives that are determined on a yearly basis.
  • Negotiate and close Commercial agreements with customers as per company guidelines
  • Achieve Assigned Sales Quotas on Monthly, Quarterly and Yearly basis
  • Train and educate each customer and customer’s associates on entire product line, marketing programs and advertising programs.
  • Successful Bid management & submission
  • Active participation in Sales promotion / marketing activities in the region
  • Use relationship selling and assist customers in helping to grow their business with Arwen’s solutions and services
  • Solves product problems for customers in an expeditious fashion.
  • Work with Accounts Receivable with any credit issues that may exist.
  • Participate and play active role in Opportunity Mapping sessions with Vendors
  • Participate and play active role in GNG meetings and Vendor/Product selection for a particular opportunity • Updation of sales CRM records
Experience & Education

Minimum 10Years of progressive experience.

Preferably experience dealing with FSI & Public Sector clients.

Able to handle High valued deals independently or with limited guidance.

Preferably working experience with System Integrator.

B.COM, BE

Technical Certification

N/R

Location

Karachi,Lahore

Apply Now
Sr. Pre-Sales Engineer/Solution Architecht
Job Description

This position will collaborate with clients, account managers and PSG engineers to understand business requirements at discovery stage, design architectures and deliver professional proposals and designs/BOMs to account management and EU. The Pre Sales Engineer is responsible for core functions like (A) Proactive Opportunity creation / Upsell (B-1) ability to participate or lead in scope of work determination, product pricing and RFP/RFI responses. (B-2) Deliver profitable and bid-winning solutions and designs to the sales teams according to EU’s technical and business needs (C) Conduct Proof-of-Concepts on qualified opportunities (D) Channel SE management, (E) Secure a “Technical Closure” of the deal from EU, (F) Maintains high CSATs (G) Participate actively in any marketing or sales promotion initiatives with relevant departments to achieve common goal. (H) Participate in Implementation of Solution in some capacity as assigned by the Line Manager.

Responsibilities
  • The Pre Sales Engineer is a consultative technology and solution focused specialist who has the ability to create excellent client relationships with their technical expertise in solutions.
  • In addition to being viewed as a trusted technical advisor to the client, Engineers will also have responsibility for solution design and business development.
  • Engineers provides technical support and expertise in analyzing client requirements, in conjunction with the client’s current capabilities and ensuring technical solutions will accomplish the client's objectives.
  • Collaborate with Sales team to prioritize and target team opportunities; review quantitative information to identify and explain trends
  • Participate and play active role in Opportunity Mapping sessions with Vendors
  • Participate and play active role in GNG meetings and Vendor/Product selection for a particular opportunity
  • Help Developing and implementing effective sales strategies in close coordination with Sales teams
  • Establish productive and professional relationships with key personnel in assigned customer accounts
  • Establish productive and professional relationships with key Vendors SE personnel in assigned Vendor accounts
  • Negotiate and close Technical agreements with customers
  • Weekly reporting
  • Completes required training and development objectives within the assigned time frame.
  • Provide timely and effective solutions aligned with clients’ needs
  • Stay up-to-date with new product launches and ensure management and sales team members are on board
  • Establish personal networks across all regions
  • Participate in professional societies
Experience & Education

Minimum 10 Years of progressive experience.

B.E, BCS

Technical Certification

CCDA or equivalent Design certification, and CCNP or JNCIP

Location

Lahore

Apply Now
Innovation Manager
Job Description

An innovation manager is a forward-thinking leader who is passionate about innovation. Works as a collaborative member of our team with a focus on the development of new products, new services or new areas / lines of business or new processes.

Someone who drives innovation in Data, Analytics and AI with an Ability to learn new products, technologies, and industry trends quickly.

Someone who has a research and delivery background of Post-Covid19 Digital transformation trends like Cloud technologies, 5G, IOT, Secured Networks, Digital marketing, content management, and e-Commerce.

IM does the comprehensive research, present feasibility and lead the new initiative and is accountable for successful delivery of new ideas as per proposed and approved plan.

Responsibilities
  • Develop relationships internally and external to organization and seek to understand challenges, pain points, goals, and criteria for a successful business outcome
  • As a regular feature, keep reading the market and its needs and future trends beneficial for Business
  • Design, Propose and implement Innovative technologies and solutions for customers, suggest diversifications if need be
  • Give technology directions (Short term, 3-5yr)
  • Prepare and conduct discovery workshops, discussions, and value-based use case demonstrations along with sales team for prospects, customers, and partners
  • Maintain highest level of technical and market knowledge;
  • Review current technologies and come up with new innovative ideas
  • Propose and determine new technology for customers as well as for in-house.
  • Review current technologies and come up with new innovative ideas
  • Propose and determine new technology for customers as well as for inhouse.
  • Prepare feasibility, Business plan and get it approved, executed and delivered
Skills
  • An ability to articulate key messages clearly and explain technical concepts to a non-technical audience
  • Comfortable presenting to audiences including resources from all levels of organization: business, IT, C-level
  • Results oriented with a commitment to deliver
  • Self-motivated and creative with a natural drive to learn and pick up new challenges
  • Proficient in English
  • Strong presentation, verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to all levels of management and cultures including business analysts, technical resources, and business executive leadership
Experience & Education

6-10 Years of progressive experience.

BS/BE degree in Computer Science / Electronics, Computer Systems or Software with MBA preferred. Having good understanding of P&Ls

Exposure to client development, business development, or sales a plus

Good Understanding of XaaS platform would be ideal

A good understanding of the vast range of IT operations and deep knowledge of industry verticals, (i.e. manufacturing, public service, financial services, etc.)

Technical Certification

Project or Program Management experience (PMP) would be preferred but not essential

Location

Karachi

Apply Now
Territory Business Manager
Job Description

The position is responsible for providing leadership and support to the sales and technical team as well as functioning and development of sales and technical activities all across Pakistan.

Responsibilities
  • Maintain and grow current business in the assigned territory meeting or exceeding company objectives that are determined on a yearly basis.
  • Develop specific call pattern for entire territory.
  • Develop new business in assigned territory by finding new customers and adding new product lines to existing customers.
  • Maintain and grow specific target accounts that may be assigned to each Territory Manager.
  • Train and educate each customer and customer’s associates on entire product line, marketing programs and advertising programs.
  • Use relationship selling and assist customers in helping to grow their business with Arwen’s solutions and services. •Solves product problems for customers in an expeditious fashion.
  • Work with Accounts Receivable with any credit issues that may exist in the territory.
  • Manage and maintain any sample inventory of products. •Other duties as assigned.
Experience & Education

Minimum 15 years of progressive experience. Minimum 5 years as a Sales Leade

B.COM, BE

Technical Certification

Preferred

Location

Central

Apply Now
Business Development Manager - DEFENSE
Job Description

- The position will lead all business development activities in all Defense accounts and territories of Pakistan to name a few are Pakistan Army, Navy and Airforce and its departments. - The position will carry a financial quota for each territory within Defense sector of Pakistan. - Extensive travelling domestic - international travelling

Responsibilities
  • Business planning for the territory segment and drive a structured plan to grow defense sales of the company
  • Relationship and Account management
  • Deal Closure management, Quota management
  • Working closely with the Account management and relevant departments during the Sales cycle of each opportunity
  • Responsible for monitoring and evaluating government and defense industry trends and customer drivers and developing a thorough understanding of funding streams in order to align Business plans and actions resulting in growth opportunities for company
  • Manage Vendors where needed
  • Key Deliverables:
  • • Revenue and profit growth strategy • Penetration and Relationship management
Experience & Education

Minimum 15 years of progressive experience. Preferably in Defense or Government organization

College or university degree or equivalent experience

Technical Certification

Have strong understanding of Defense sector of Pakistan and the buying procedures in each department. Project leadership experience with defense industry background who has marketing or technical experience, thinks futuristically, and has a global outlook

Location

Islamabad

Apply Now
Services Account Manager
Job Description

- The position has a special Focus of Service proposals design and Sales - The position will carry a Service Sales quota - The position is responsible for managing key accounts, maintaining a long term relationship with accounts and maximizing sales opportunities within them. Acquiring a thorough understanding of key customer needs and requirements.

Responsibilities
  • Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • Acquiring a thorough understanding of key customer needs and requirements.
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
  • Maintain and grow current business in the assigned territory meeting or exceeding company objectives that are determined on a yearly basis.
  • Negotiate and close Commercial agreements with customers as per company guidelines
  • Achieve Assigned Sales Quotas on Monthly, Quarterly and Yearly basis
  • Train and educate each customer and customer’s associates on entire product line, marketing programs and advertising programs.
  • Successful Bid management & submission
  • Active participation in Sales promotion / marketing activities in the region
  • Use relationship selling and assist customers in helping to grow their business with Arwen’s solutions and services.
  • Solves product problems for customers in an expeditious fashion.
  • Work with Accounts Receivable with any credit issues that may exist.
  • Participate and play active role in Opportunity Mapping sessions with Vendors
  • Participate and play active role in GNG meetings and Vendor/Product selection for a particular opportunity • Updation of sales CRM records
Experience & Education

Minimum 8 years of progressive experience. Minimum 5 years as a Sales Leade

B.COM, BE

Technical Certification

Preferred

Location

Karachi

Apply Now